Transformation of an ageing order process, to a fully integrated end-to-end solution, for digital giant
Our client, a major digital printing company, wanted to improve their clients’ online experience, by dispensing with clunky email and telephone orders, and transitioning to a customer-centric web portal to manage products, bulk and single orders, client price lists and preferences (online shop). The new web portal needed to integrate with an existing internal ordering system in Podio, and connect to a proprietary 3rd party product catalogue, which needed to upload real-time product data and updates, avoiding duplication of effort.
Oval developed a bespoke web-portal according to the client’s requirements, based on PHP, and integrated it with both Podio and the 3rd party product catalogue (using Globiflow) to enable the three different systems to seamlessly exchange information.
The new web-portal helped our client to dramatically improve their customers’ experience, making the process of ordering products and bulk orders much smoother. The integration with their existing back office ordering system and 3rd party product catalogue allowed them to streamline business processes and therefore save time on manual work, while eliminating human error. With our help, they transitioned from a somewhat chaotic process, to one over which they now have full control.